Privacy Policy

Return Policy

30-Day Money Back Guarantee Policy

REJUVENATE Guarantee

At REJUVENATE, we stand behind the quality, integrity, and transparency of every product we provide. Your satisfaction matters to us, and we want you to order with confidence. That’s why we offer a 30-Day Money Back Guarantee on all eligible purchases.

Eligibility for a Refund

Because our products are research-grade, our guarantee applies under the following conditions:

You may request a refund within 30 days of delivery if:

  • The wrong item was received.

  • The product arrived damaged or defective.

  • The product was compromised during shipping.

  • You are dissatisfied with your order before the product is opened or used.

  • You believe the product does not meet our stated quality standards.

Non-Eligible Situations

We cannot issue refunds for:

  • Products that have been opened, used, mixed, reconstituted, or tampered with.

  • Products not stored properly after delivery.

  • Products purchased more than 30 days ago.

  • Products designated as “Final Sale.”

  • Returns without prior authorization from our support team.

How to Request a Refund

To start the refund process, please contact our customer support team at [your email] with:

  • Your order number

  • The item(s) in question

  • A brief description of the issue

  • Photo documentation if applicable

Our team will review your request within 1–2 business days and provide instructions for return authorization when relevant.

Return Requirements

If a return is approved:

  • Items must be shipped back in original, unopened condition.

  • All original packaging, labels, and safety seals must remain intact.

  • Returns must be shipped using the method provided by our support team.

Once your return is received and inspected, a refund will be issued to your original payment method within 3–7 business days.

Shipping Costs

  • Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective product).

  • Original shipping charges are non-refundable.

Quality Assurance Commitment

As a USA-based company committed to partnering with high-standard U.S. suppliers, REJUVENATE remains dedicated to transparency, consistency, and value in every research product we offer. If your order ever arrives below expectations, we will make it right.